The Thomas Service & Support Centre's team of highly skilled and experienced service workshop technicians and mobile service technicians offers a support package which includes:

• Comprehensive range of spare parts, repair, service and support facilities for both Thomas products and products from other manufacturers
• Payment by Credit and Debit Card
• Free commissioning and operator training
• Free, two year, full, on site warranty
• Follow up calls
• Free Service Hotline
            T: 01509 219 912
            T: 0845 130 4444
            F: 0845 280 0650
            E:
• Free technical training
• Free technical bulletins
• Service exchange facilities
• Service contracts
• Preventative maintenance programmes

Comprehensive range of spare parts, repair, service and support facilities for both Thomas products and products from other manufacturers

In addition to offering a comprehensive range of spare parts and repair, service and support facilities for our own range of change, token dispensing, ticketing and vending machines, we can offer the same, efficiently and cost effectively, for products from a wide range of other manufacturers, including Money Controls and Innovative Technology, for both of whom we are qualified to Approved Service Centre status

 

Payment by Credit and Debit Card

In order to avoid delays in supplying spare parts and service to customers who do not have an established credit account with us, we can accept payment by Visa and MasterCard credit cards (either with the cardholder present or over the telephone) and Switch and Solo debit cards (only with cardholder present)

 

Free commissioning and operator training (British mainland only; excluding 1000 series products)

After delivery, one of our technicians will visit to install and commission your Thomas machine, give operator training and ensure that your new machine is working correctly and to your satisfaction before leaving your site, all free of charge

 

Free, two year, full, on site warranty

Your Thomas machine comes with a groundbreaking, free, two year, full, on site warranty (3000, 4000 and 5000 series products only and British mainland only; one year only and back at our factory or parts only in all other cases) - in the unlikely event that any defect arises, one of our mobile service technicians will visit your premises and rectify it, free of charge (other than as a result of fair wear and tear, misuse or abuse)

 

Follow up calls

After you have had your Thomas machine for about one month and again after six months, we will call you or your nominated representative, to make sure that you are enjoying trouble free operation, that it meets your requirements and expectations and to determine if there are any enhancements you would like to see on it

 

Free Service Hotline

If you experience any difficulties with your Thomas machine, want attention to it or require advice on its operation or any related matters, call our Service Hotline:

T: 01509 219 912
T: 0845 130 4444

and on any day but Christmas Day (Monday thru Friday - 07.30 to 21.00 / Saturday, Sunday and Public Holidays - 09.00 to 21.00) you will be answered by one of our technicians who will be ready, able and qualified to deal with any requirements you have

Alternatively you can fax us on:

F: 0845 280 0650

or e-mail us using our contact form

 

Free technical training

In addition to the operator training we provide at the time of delivery and commissioning, we also offer training seminars at our factory for your technical personnel, at times arranged to suit your convenience. Simply get them to our factory, or to a UK port or airport in the case of personnel from overseas, and we will take care of everything else, free of charge

 

Free technical bulletins

We will keep you advised of product developments, quality improvements and other matters relating to our products by means of regular technical bulletins. These are available on this website or can be mailed or e-mailed to you free of charge if you register with us

 

Service exchange facilities

We offer service exchange (you send a defective part to us and, after receipt, we return a reconditioned part of equivalent specification to you) facilities, subject to account status

 

Service contracts

We offer a range of annual service contracts, with varying response times, designed to give you comfort and peace of mind on your annual maintenance costs

 

Preventative maintenance programmes

We offer preventative maintenance programmes, tailor made to meet your specific needs and budget

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For more information on any of the above, please call us on the Service Hotline:

T: 01509 219 912
T: 0845 130 4444
F: 0845 280 0650
E:  

Monday thru Friday - 07.30 to 21.00
Saturday, Sunday and Public Holidays - 09.00 to 21.00
(Closed Christmas Day)

 

THOMAS is committed to continual product improvement and development and, therefore, reserves the right to vary the specification of its products at any time and without notice

Thomas Automation Ltd © 2008